Terms, Conditions and Policies

Cancellation Policy

• For Classes:  If it is necessary for LMTSG to cancel a class, the student may choose to receive a refund or a class credit for the amount of tuition paid. If it is necessary for the student to cancel a class more than thirty days prior to the seminar, the student may receive a refund or a class credit. If the student cancels thirty days or less prior to the seminar, all amounts paid are credited toward a future class. Students may transfer a class up to two times without charge. After that, an administrative fee of $25 will apply. Class transfers are not eligible for refunds. 
   
• For Cruises:  Cancellation of a cruise is conditioned by the terms of the cruise line. All classes are part of a travel package. There are no refunds or credits for classes.  
   
• For Costa Rica: A $500 per person *non-refundable deposit will hold a student and/or guest's place in the class and accommodation selected, if available, based on a first-come, first-served basis. (*If a cancelation must be made, the deposit amount will be held as a course credit to be used at any LMT Success Group US-based class or a future Pura Vida event offered by LMT Success Group.) Final payment is due 60 days prior to the event. Any funds collected, aside from the deposit, are fully refundable up until 60 days prior to the event. For cancellations less than sixty days prior to the commencement of the event, all funds become non-refundable and the participant is eligible for course credit toward a future LMT Success Group-sponsored event at Pura Vida Retreat and Spa only. For trips not paid in full forty-five days prior to the start of the event, all monies paid to LMT Success Group to be applied to a future LMT Success Group event at Pura Vida Costa Rica and any room preferences and course selections may be forfeited. All cancelation and transfer requests must be made in writing to LMT Success Group's student services department. Pura Vida course credits are not refundable and are only good for a future LMTSG Pura Vida event. 
   
• For Renewal Year Special Classes: The spaces that are available in these classes are limited. Should a student wish to cancel a class, they may do so more than 30 days prior to the start of the class and request a refund, minus a $75 administrative fee. If a student wishes to cancel a class thirty days or less prior to the start date of the class, no refunds will be given, however, they will be provided a course credit for the amount of tuition paid. 
   
• For Webinar Format Classes: Webinars are non-refundable however students may transfer their webinar enrollment to another live webinar or apply their credit to an in-person US-based class of equal value or pay the difference.
   
• For Placement at a Special Event or Purchases Made on Your Behalf:  Should LMT Success Group make a payment on behalf of a student for items including but not limited to massage table rental, special events such as a place on the High Roller, special lunch or dinner events or other special group excursions, and the student is not able to attend to chooses to cancel after payment has been made, said amount paid on student's behalf is non-refundable.
   
• For Emergency Situations/Force Majeure: For US-based classes, should an unforeseen event such as severe weather conditions including but not limited to a hurricane, earthquake, flash flood, tornado, etc. or should a local, state, federal, or public health emergency occur that limits our ability to legally and safely provide a class, then the class will be postponed to a later date and the student may enroll in the postponed class or receive a credit to take any other US-based class offered by LMTSG. For Seminars at Sea, the emergency clause of the cruise line will prevail. When possible, the event will be re-routed or a "lift and shift" to a different date or port may be offered. Classes are part of a travel package. No course refunds are available. Costa Rica education vacations will transfer to a future LMTSG Pura Vida event. The emergency situation clause supersedes other policies. 
   
• For All: All cancellation notifications must be made via email or in writing, to take effect on the date they are received by LMTSG. Emails will be acknowledged within five business days of receipt. Credits expire one year from the time they are issued. Course transfers are not eligible for refunds. All refunds will be made to the person or entity that made the initial payment. The customer agrees not to dispute charges for a class that they have attended or purchased and did not attend or canceled but is not eligible for a refund according to the terms of this policy.  The customer agrees to the terms of this policy and agrees to follow the cancellation procedures listed above. 
   

Pricing

Advertised pricing is subject to change. Room blocks at events and cruise fares are subject to availability and expire prior to the event. 

Minimums

We must reach a minimum number of attendees in order for us to be able to go forward with any class. If we do not meet our minimum we will advise students at least three weeks in advance of the class via email and/or by the phone number provided at registration. We accept no responsibility for the costs associated with a class cancellation. Also, see the terms of the Cancellation Policy for Classes.

Class Locations

From time to time it is necessary to change a class location. Should this occur, we will provide you with as much advance notice as possible. We accept no responsibility for costs associated with the location change.

Credentials

LMT Success Group is an education company that provides continuing education services primarily, but not limited to massage therapists located in the United States. All classes offered are approved by the NCBTMB for national hours. Each state's board has its own requirements. It is the student's responsibility to be aware of and follow the rules of their governing board. 

Class Reviews

After a student has taken a class, they may review the same class tuition-free for up to a year from the date that they first took the class, if space allows. No additional continuing education credits will be granted for review classes. Student is expected to bring their original course materials to the review class. The free review offer expires on January 1, 2024. 
 

Post January 1, 2024 review policy: All students will be eligible for a discounted review price if enrolled within a two-year time frame from their original course date. Students will receive CE hours for review classes. One-day class is a $25 discount, Two day classes offer a $50 discount. Certificate programs lasting 4 days or more offer a $100 discount. "One day wonder" renewal year specials that include home study are not included in this offer.

Terms, Conditions and Policies last updated October 3, 2023