Terms, Conditions and Policies

TERMS, CONDITIONS AND POLICIES

Welcome to Our Learning Community

All terms, conditions and policies apply to all students equally. By establishing these universal guidelines, we ensure fairness, consistency, and the highest quality educational experience for our entire learning community.

Who May Attend: Access to our classes is reserved exclusively for paid, registered students. To maintain a focused learning environment, we cannot accommodate unregistered guests, spouses, friends, children, or pets (with the exception of task-trained service animals) in the classroom.
Pricing & Availability: Advertised pricing is subject to change without notice. When available, hotel room blocks and special cruise fares are subject to vendor availability and deadlines.
Class Locations: Occasionally, venue adjustments are necessary. If we need to change a class location, we will make every reasonable effort to secure a nearby venue and will notify you immediately via email and/or text message.
Minimum Enrollment: If we must cancel a class due to low enrollment, we will notify you at least two weeks prior via email, phone, or text. While we will issue a full refund or credit for the class itself, we recommend booking flexible travel arrangements, as we cannot cover personal travel or accommodation costs.

Mandatory Student Portal & Waiver Requirement

To participate in our courses, all students must maintain an active account in our digital student portal and complete our digital Waiver and Release of Liability (including negligence) prior to the start of any class or event.

Rule of Entry: Signing this waiver is required for classroom participation (including observation-only registration). If a student refuses to sign the waiver by the scheduled class start time, they will not be permitted to participate or enter the classroom.
Waiver Assistance: Most of our supporting materials are digital. We are happy to offer assistance accessing the portal or completing your waiver either before or at the time of class—however, the student must explicitly ask for this assistance. Please call #954-596-1170 prior to the course start time for assistance.
Impact on Cancellations: If a student is denied entry for refusing to sign the waiver, the enrollment will be treated as a cancellation. Our standard cancellation timelines remain strictly in effect:
- More than 30 days before class: Eligible for a refund or class credit.
- 30 days or less before class: Treated as a no-show, eligible for credit only (subject to a $25 admin fee, as outlined in the Course Access, Changes, & Cancellations section).

Credentials, Scope, & Reporting Hours

Professional Licensing: We provide continuing education primarily for licensed massage therapists. Unless specified otherwise, our courses are approved nationally by the NCBTMB. Because licensing rules vary by state, it is your responsibility to verify that a specific course satisfies your local board’s requirements.
Scope of Practice: Our training delivers advanced manual skills for superior clinical outcomes. However, receiving a Certificate of Completion is an educational credential—it does not expand or alter your legally defined state scope of practice.
Reporting Your Hours: Upon successful completion, you will receive a digital Certificate of Completion.
- CE Broker (Florida, Georgia): We automatically report applicable hours to CE Broker based on the license number you provide on your pre-class waiver. If you hold licenses in multiple states, please notify us explicitly.
- New York & NCBTMB: We happily report New York hours to the NCBTMB upon student request.
- We report based on the massage license number(s) provided either upon registration and/or as part of the waiver signing process. If you want to change your license number, please send an email request to our office.

Communication, Tech, & Support

We are committed to keeping you informed, inspired and supported throughout your learning journey! To ensure you never miss a critical update, please note the following:

Unique Accounts: Each student must register using a unique email address separate from any other student.
Stay Connected: Please keep your contact details current by calling us at 954-596-1170 or emailing Student Services.
Opt-In Requirements: After enrolling, you will receive a prompt to opt-in to our digital communications. It is your responsibility to grant this permission so we can send your class details.
- Email: We will send your portal login and digital materials about 10 days before class. Please check your promotions and spam folders regularly and move our emails to your inbox.
- Text Messages: A week to ten days before class, we will send a courtesy text reminding you to check your email.
In-Class Tech: We recommend bringing a smartphone, tablet, or laptop with Wi-Fi access to class to access supporting digital materials.
In-Class Tech Support: While our official course materials are delivered digitally through our student portal, you are not required to bring a device to class to participate. We know that digital portals can sometimes be frustrating, and we are completely dedicated to supporting you! If you prefer not to use a device, or if you run into any tech glitches during class, our instructors are happy to help you with digital attendance checks or accessing materials—all you need to do is ask.
Communication Safeguards: We cannot be held responsible for missed class details due to outdated contact information, full or bounced email inboxes, unchecked folders, or accidental unsubscribes.

Course Access, Changes, & Cancellations

We make financial and logistical commitments to our instructors, venues, and hotels well in advance. Because of these non-refundable expenses, we have structured a flexible system that balances your needs with our operational realities.

Our Commitment to Flexibility: All requests for changes or transfers must be submitted in writing to our Student Services Department. We will review and acknowledge your request within five business days.

Course Access Policy

To protect our educational content, once you log into the student portal and access course materials, you commit to that specific course. You may transfer your registration to a different date or location of that same course, but you cannot switch to a completely different topic.

If materials HAVE been accessed: Your enrollment is eligible for credit toward a future offering of that exact same course.
If materials HAVE NOT been accessed: You may request to switch your registration to an entirely different class topic, subject to availability.

When We Cancel a Class (Rare)

If we must cancel an event, you are entitled to your choice of a full refund or a 100% course credit.

When You Need to Cancel or Change

31+ Days Before Class: You can choose a full refund or a 100% course credit.
30 Days down to 1 Business Day Before Class: You will receive a 100% course credit to use toward a future enrollment. Refunds are not available within this 30-day window.
Less than 1 Business Day Before Class (or No-Show / Waiver Refusal): A $25 administrative fee applies to transfer or reschedule your credit (and remains subject to the guidelines outlined in the Course Access Policy subsection above).

Redeeming & Managing Credits

Validity: Course credits are valid for one full year from the date of issue. You may request an extension in writing for special, extenuating circumstances.
Transferability: Credits can be transferred to another student at the written request of the individual who originally paid for the class.
Redemption: Simply email Student Services with the details of the class you wish to transfer into.
Transfer Fees: Your first class transfer is completely free! Subsequent transfers incur a $25 administrative fee per change. Once a class has been transferred, it is eligible for future credit only and cannot be refunded.
Refund Methods: All eligible refunds are issued exclusively to the original payor via the original payment method.

Special Programs, Massage Education Vacations & Adventure Learning

Online Home Study Programs

Due to the immediate delivery of digital educational content, all sales for standalone home study classes are final. However, you may transfer your credit toward any live class, interactive webinar, or in-person course of equal or greater value.

Medical Massage Practitioner (MMP) Program

The individual classes making up this program may be taken in any order, at various dates and locations. To qualify for your decorative MMP wall certificate, you must complete all four core classes (Day of the Back, Lower Extremity, Day of the Neck, and Upper Extremity) within a six-year window. (Taking our Insurance Billing course is highly recommended but not required).

Seminars at Sea (Educational Cruises)

These unique vacation experiences are sold as all-inclusive educational and travel packages. Because we bundle adventure and education together, individual components cannot be separated, itemized, or individually refunded.

All cruise bookings must be made through our official designated travel package.
Cancellations, missed sailings, and refunds are governed strictly by the specific cruise line’s corporate policies.

Costa Rica (Pura Vida Events)

Reservations: A $500 deposit secures your roster spot. This deposit is non-refundable but is fully convertible to standard US class credit or a future Pura Vida event.
Payment Deadline: Accounts must be paid in full 60 days prior to departure. Late payments may result in the forfeiture of your spot, preferences, and benefits.
Cancellations up to 60 Days Before Departure: You will receive a full refund of all payments made beyond the initial $500 deposit.
Cancellations Within Less Than 60 Days of Departure: All payments are converted into a course credit exclusive to future Pura Vida events.
Note: Exact adventure learning schedules and itineraries are subject to change.

Third-Party & Vendor Arrangements

When we arrange specialty services on your behalf—such as massage table surcharges, group excursions, or special event admissions, these charges become final and non-refundable the moment we make financial commitments to our outside vendors.

Emergency Situations & Force Majeure

Life happens, and sometimes things occur that are entirely outside of our control (such as natural disasters, epidemics, government actions, or acts of God). In these rare events, safety is our priority, and emergency provisions take precedence over standard cancellation terms:

US Classes: Events will be rescheduled whenever possible. You will receive automatic credit for the new date or another class of your choice.
Seminars at Sea: Subject to our travel partners’ and cruise lines’ active policies; we will make every reasonable effort to secure alternative solutions.
Costa Rica Events: Your registration and funds will be seamlessly transferred to a future Pura Vida event.

Classroom Media & Course Review Policies

Media, Photos, & Video

Our Photos: We occasionally take photos and videos during class for social media, digital marketing, and promotional materials. If you prefer not to be featured, simply let your instructor and the photographer know at the start of class.
Student Media: Please do not record video or take photos of class instruction without the express permission of both your instructor and the fellow students in the shot.

Class Review & Retake Policy

Want a refresher? Students may retake a previously completed course for additional CE credits at a discounted rate, provided the registration is made within one year of your original class date.

Enrollment Requirement: To confirm your eligibility for a review discount and to secure your registration, you must contact our Student Services Department directly. Discounted review rates cannot be processed automatically online.
Please note: “Renewal Year Special” classes are NOT eligible for discounted review rates.
Important Tech Note: When you register to retake or review a course, your student portal page for that class will be overwritten to reflect the most recent date. Please make sure to download and save your original Certificate of Completion before enrolling a second time!

Record Retention & Privacy Policy

Contact Record Retention

To keep our systems clean and secure, we reserve the right to remove inactive student portal access and contact profiles after the period prescribed by the NCBTMB. This primarily applies to accounts tied to email addresses that consistently bounce, are undeliverable, or have completely opted out of all communications.

Information Collection & Use

We collect foundational information when you enroll in classes, place an order, subscribe to our newsletter, or respond to an operational survey. This may include your name, email address, mailing/billing address, phone number, and professional license number.

We use this information to safely process transactions, deliver course materials, report continuing education hours, and send periodic updates or marketing emails.
We also collect your IP address (assigned by your ISP) and optional preferences to optimize our website performance.

Security Measures & Financial Data

Your security matters to us. We implement a variety of rigorous safety protocols to protect your personal information:

We utilize secure servers and industry-standard Secure Socket Layer (SSL) technology to encrypt data transfers.
All credit card details are processed by trusted, PCI-compliant third-party payment processors. We do not store or retain any credit card or financial data on our servers after your transaction is complete.

Privacy Compliance

California Online Privacy Protection Act (CalOPPA): We value your privacy and will never distribute your personal data to outside marketing parties without your explicit consent.
Children’s Online Privacy Protection Act (COPPA): Our website, courses, and educational services are strictly directed to individuals who are at least 18 years of age or older. We do not knowingly collect information from anyone under 13 years old.
Scope: This online privacy policy applies exclusively to data collected through our website digital interface and portal, and does not apply to completely offline data collections.
Policy Changes: If we modify our privacy policy, updates will be posted directly to this page with an updated modification date.

Your Agreement & Consent

By using our website, accessing our portal, or enrolling in our courses, you consent to our terms, conditions, and operational policies.

Furthermore, you acknowledge that you understand these policies and agree not to initiate financial chargebacks or payment disputes for:

Classes you attended.
Classes you enrolled in that took place as scheduled, but which you did not attend.
Cancellations, waiver refusals, or modifications that do not qualify for a refund under the clear timelines outlined above.

Questions or Support?

We are always here to help clarify our policies or assist with your enrollment. Please contact our Student Services Department at 954-596-1170 or via email for prompt assistance. Our office address is LMT Success Group, P.O. Box 1226, Boynton Beach, FL 33425.

This page was last updated on May 28 2026.