Communication & Support

We’re committed to keeping you informed and supported throughout your learning journey. Upon enrollment, you’ll receive important course updates via the email address and phone number you provide upon enrollment. To ensure you receive all communications:

• Each student must use a unique email address from any other student
• Keep your contact information current by calling 954-596-1170 or emailing us
• Check your email messages regularly, including marketing and spam folders and move them to your inbox
• After enrolling in a class, be sure to reply to the email address confirmation to opt-in to receive important emails from us directly to your in-box.

By enrolling in class, you are agreeing to receive emails and text messages from us regarding classes. Please note: We cannot be held responsible for missed communications due to inaccurate or outdated contact information, bounced emails, opting-out or unsubscribing from emails or unchecked messages.

Policy on Contact Record Retention

LMTSG reserves the right to remove student contact records after the period prescribed by NCBTMB, specifically for records associated with email addresses that are undeliverable, have bounced, or have been opted out of communications

Important Policy Guidelines – Universal Application

These policies apply to all students equally, regardless of personal circumstances, emergencies, health concerns, financial situations, scheduling conflicts, or any other individual reasons. This ensures fairness and consistency for our entire learning community.

Our Commitment to Flexibility

We understand that sometimes circumstances change. We’ve designed our policies to provide maximum flexibility while ensuring fair treatment for all students. All requests for changes must be submitted in writing to our Student Services Department and will be acknowledged within five business days.

Course Access Policy

To protect the integrity of our educational content and ensure fair treatment of all students, once you access course materials through the student portal, you commit to that specific class. You may transfer to a different occurrence of the same class, but not to a different course entirely.

Course Credits

Course Credits for missed or transferred classes are valid for one full year from issue date, giving you ample time to find the perfect class schedule. Extensions may be requested in writing for special circumstances. Credits may be transferred to another student at the request of the individual who originally made payment for the class.

Course Cancellations

We make payment commitments to instructors, venues and other non-refundable expenditures to ensure a quality educational experience for our students. As such, refund requests less than thirty days before a class cannot be accomodated.

Eligible refunds can only be made to the original payor via the original payment method. 

Class Change & Cancellation Options

US-Based Classes

When We Cancel (rare, but it could happen):  Full refund OR class credit – your choice

When You Need to Cancel:

• More than 30 days before class: You are entitled to a full refund or class credit
• 30 days or less, up to a full business day before class: Student is entilted to receive a class credit toward a future enrollment
• Less than a full business day prior to the start of the class and/or no-show to the class without prior notification: may be subject to an  administrative fee of $25 will be applied for the student to transfer to a different course 
• After course materials have been received by student: Student is eligible to hold a credit for a future class for which they received the course materials
• Course credits may be redeemed by sending an email to our Student Services Department and stating which class you wish to transfer to. 

Class Transfers:

• First transfer: FREE
• Additional transfers: $25 administrative fee, per transfer
• Note: Transferred classes cannot be refunded, only credited

Online Home Study Programs: Due to the immediate delivery of content, home study class sales are final. However, you can transfer to another live class, webinar or apply the credit toward an in-person class of equal or greater value.

Adventure Learning Experiences

Cruises (Seminars at Sea): These unique massage education vacation experiences are governed by cruise line policies and are part of an all-inclusive package, where adventure and education are bundled together, so individual components cannot be separated or refunded. The terms of the cruise line will apply to canceled or missed sailings.

Costa Rica (Pura Vida Events):

• Reservation: $500 deposit secures your spot (convertible to US class credit or future Pura Vida event)
• Pay in Full deadline: 60 days before departure
• Until 60-day deadline: Full refund of payments beyond deposit
• Within 60 days: Course credit for future Pura Vida events
• Late payment: May result in forfeiture of all benefits and preferences

Exact Adventure Learning schedules are subject to change.

Third-Party Arrangements

When we arrange services on your behalf (massage table surcharges, payment for special events, excursions, etc.) these charges become final once we’ve made the commitment to our vendors. This protects both you and our partner relationships.

Emergency Situations/Force Majeure

We understand that sometimes unforeseeable circumstances and events beyond anyone’s control occur. This may include natural disasters, epidemics, acts of war or terrorism, government or municipal actions or Acts of God.

• US Classes: Will be rescheduled when possible; you’ll receive credit for the new date or another class
• Seminars at Sea: Subject to cruise line or travel partner policies; we’ll make every reasonable effort to provide alternatives
• Costa Rica Events: Will be transferred to future Pura Vida events
• Emergency provisions take precedence over standard cancellation terms

Your Agreement

By enrolling, you acknowledge understanding these policies and agree not to dispute charges for classes that you attended; classes that you enrolled in, that took place as scheduled, but that you did not attend; or any cancellations that don’t qualify for refunds under the above policies.

Operational Policies

Pricing

Advertised pricing is subject to change without notice. Guest room blocks, when available, and cruise fares are subject to availability and expire prior to the event taking place. 

Minimum Enrollment

LMTSG reserves the right to cancel any class if minimum enrollment is not met. Students will be notified at least two weeks prior to the scheduled class date via email and/or phone/text. LMTSG is not responsible for any costs associated with class cancellations. (See also the Cancellation Policy for Classes.)

Attendees

Access to the class is strictly limited to paid registrants. No unregistered individuals, including but not limited to spounses, friends, children, non-service animials, or other guests are permitted to attend the class.  

Class Locations

LMTSG may change class locations when necessary, making reasonable efforts to secure nearby venues and provide advance notice. Students will be notified of these changes via email and/or text message to the contact addresses provided at registration. LMTSG is not responsible for costs associated with location changes.

Credentials

LMTSG provides continuing education services, primarily for massage therapists in the United States. Unless specifically stated, all classes are approved by the NCBTMB for national continuing education hours. LMTSG is also credentialed through CE Broker and approved to offer New York classes. Not every class is approved/accepted in every state. It is the student’s responsibility to understand and comply with their individual state licensing board requirements.

Reporting Hours

LMTSG provides students with a digital Certificate of Completion that can be uploaded to NCBTMB and many state Boards for license renewal purposes. LMTSG reports NY hours to NCBTMB upon request of student. LMTSG reports applicable hours to Florida and Georgia CE Broker. Hours are reported based on the license number provided by the student on the waiver signed prior to class. If you are licensed in multiple states or if it is not clear from your address and license number where your hours should be reported, notify LMTSG. It is the student’s responsibility to report hours to their respective state boards.

Digital Course Delivery

Most classes are live, in-person. Course materials that support this class will be provided in a digital format. You will receive login instructions via the email that you registered for class under, about a week to ten days before your class start date. Please ensure the email address that you enroll in class with is correct and unique to you. The use of an electronic device such a smartphone, tablet, or computer with WIFI/internet access during class is recommended but not mandatory. It is the student’s responsibility to inform the instructor if they are unable to complete a digital attendance check or require additional assistance accessing the student portal. All students must complete a digital waiver prior to participating in a class.

Review Policy

Students may retake a previously completed class, for additional CE credits, at a discounted rate. Enrollment arrangements for the review class must be made within one year of the original class date. “Renewal Year Special” classes are not eligible for discounted reviews. Contact Student Services for details.

Reviews and Retakes

If you review or retake the same class, your portal page will be overwritten to show the most recent occurrance of the class. Please be sure to download your original Certificate of Completion prior to enrolling in a class for an additional time. 

Privacy Policy

Information Collection and Use

We collect information from you when you enroll in classes on our site, place an order, subscribe to our newsletter, or respond to a survey. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing and billing address, phone number, and credit card information. All credit card information is transmitted online via secured settings and is processed by a trusted third-party payment processor. In compliance with PCI standards, we do not retain any credit card data. An IP address is collected. That is the address assigned to your computer by your Internet Service Provider. Voluntary information as to preferences may also be collected.

We use information collected to process transactions, provide information about classes and to send periodic marketing emails.

Security Measures

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your financial information will not be stored on our servers.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘My Account’ page. You may also opt for a Guest Checkout.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Images/Video

From time to time we take photos in class that may be used on social media, digital media, marketing and promotions. Should you not wish to be in photos, please let your teacher and the person taking photos know at the time they are taken.

Students should not take photos or record any portion of a class without the express permission of their instructor and students in the images.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Your Consent

By using our site, you consent to our Terms, Conditions a Policies.

Contact Information If you have questions, you may contact LMT Success Group at P.O. Box 1226, Boynton Beach, FL 33425, #954-596-1170.

This page was last updated on July 2025.

Copyright 2025 LMT Success Group. All rights reserved.